MANILA, PHILIPPINES – Since its launch in 2013 as a shared service entity, ING Hubs Philippines has now evolved into a full-fledged global capability hub marking itself as a powerhouse that now supports our customers in over 40 countries worldwide.
ING Hubs Philippines’ growth is also clearly reflected in the expansion of its workforce. From roughly 1,900 employees in 2020, the hub now has nearly 6,000 full-time employees (FTEs). This significant increase is an indicator of the hub’s ability to scale and adapt to the evolving needs of the banking sector. In just one year, the workforce grew by 31%, as a result of the increasing demand for the hub’s expertise and capabilities
ING Hubs Philippines continues to solidify its position as one of the major players in the industry, boasting a thirty-fold year-on-year increase.
A Global Hub on the Rise
The scale of ING Hubs Philippines’ expansion is a testament to its success. What started as a small operational entity has rapidly evolved into a global capability hub, driving critical business functions across multiple industries and regions. Its diverse range of services — spanning financial markets, trade finance, risk management, IT and software development, data management, and many more — is vital to ING’s global operations, allowing it to become a central player in ING’s mission to deliver innovative banking services to millions around the world.
This expansion goes beyond numbers; it represents ING Hubs Philippines’ ongoing commitment to creating high-value jobs for Filipino talent and positioning itself as an employer of choice in the region. “We want ING Hubs Philippines to not just be a great place to work, but the ultimate place to grow,” says ING Hubs Philippines’ Country Manager Hazel Delos Santos. “Our continued focus on talent development, operational excellence, and business transformation is essential to supporting ING’s global expansion and making a positive impact in the communities we serve,” she added.
At the core of ING Hubs Philippines’ rapid growth is its commitment to harnessing talents and technology to shape the future of banking. This dual focus on innovation and talent development drives the organization forward across four key pillars:
• Seamless Digital Services: ING Hubs Philippines is at the forefront of banking technology, ensuring that customers around the globe have access to fast, secure, and personalized financial services at their fingertips. With 24/7 availability and a focus on digital-first solutions, the hub is redefining what customers can expect from their banking experience.
• Scalable Technology and Operations: ING Hubs Philippines’ technology infrastructure is designed for the future. By adopting flexible, scalable solutions, the hub is able to deliver superior customer experiences, accelerate innovation, and reduce operational costs — all while supporting ING’s global ambitions.
• Safety and Security: In the world of banking, trust is everything. ING Hubs Philippines makes security its top priority, ensuring that customer data remains protected and the financial system stays secure. The hub plays an essential role in combating fraud, cybercrime, and financial risks, reinforcing ING’s commitment to a safer, more reliable banking experience.
• Empowering People: People are at the heart of ING Hubs Philippines’ success. By nurturing an inclusive, collaborative culture, the hub creates an environment where employees are encouraged to grow, take a risk, and make a meaningful impact. Continuous learning and development opportunities ensure that the workforce remains equipped to tackle the challenges of tomorrow.
“Our growth is not just about scale — it’s about setting new standards in banking innovation and empowering Filipino talents to create a lasting impact on a global stage,” Delos Santos said.
Looking ahead, ING Hubs Philippines is set to sustain its momentum as one of the largest capability hubs in the region. The hub’s ongoing expansion will continue to fuel ING’s global growth, contributing to the bank’s broader mission of driving economic, social, and environmental progress.
For more updates, follow ING Hubs Philippines on LinkedIn.
