SEPANG, MALAYSIA — AirAsia has been awarded Asia’s Leading Low-Cost Airline for the fifth consecutive year and Asia’s Leading Low-Cost Airline Cabin Crew for the sixth year running, at the 28th World Travel Awards 2021.
AirAsia emerged top in the category having received the highest votes from consumers, travel professionals, and industry players from around the region.
Bo Lingam, Group CEO AirAsia Aviation said: “It is extremely humbling for AirAsia to receive Asia’s Leading Low-Cost Airline and Asia’s best Low-Cost Airline Cabin Crew again for five and six years respectively, in a row.
“This is a fantastic achievement that we dedicate to our hard-working team of Allstars who never let a crisis beat us and continue to put guest satisfaction at the heart of everything we do.
“Finally there is light at the end of this long tunnel and we look forward to painting the skies red again in all of our key markets with the highest operational and service standards, as travel restrictions continue to ease.
“One thing Covid-19 has given us is the opportunity to review every aspect of our operations and come back even stronger delivering an enhanced customer experience through our one-stop travel and lifestyle super app.
“We thank the World Travel Awards, the over 600 million guests who have flown with us, and our industry partners for their support and recognition.”
AirAsia Group Head of Cabin Crew, Suhaila Hassan said the award for Asia’s Leading Low-Cost Airline Cabin Crew once again, reaffirms the strong commitment AirAsia places on being guest-obsessed at all times.
“The past 18 months have been incredibly difficult for everyone and particularly for all of us in the aviation and tourism industries. We are extremely grateful to receive this award again for continuing to go above and beyond to put the needs of our guests first. We look forward to welcoming everyone on board again with our warm Asean hospitality as the world continues to reopen. ”
Graham E. Cooke, Founder, World Travel Awards, said: “Congratulations to AirAsia for being voted ‘Asia’s Leading Low-Cost Airline 2021’ and ‘Asia’s Leading Low-Cost Airline Cabin Crew 2021’. The entire team possesses a passion for raising service standards within budget to a new level, and I am delighted that this has been acknowledged by both the travel trade and consumers.”
The award follows a number of recent accolades for AirAsia including winning the Business Innovation Award at the 2021 World Airline Awards from the aviation experts at Flightglobal and also the Skytrax World’s Best Low-Cost Airline award for the 12th year running.
Established in 1993, the World Travel Awards is hailed as one of the most prestigious, comprehensive, and sought-after awards programs commemorating excellence across key sectors of travel, tourism, and hospitality.
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