SINGAPORE — At its flagship global conference, Relate, software-as-a-service company Zendesk unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. The new Conversational Commerce capabilities equip companies with: Service personalization: Agents can action abandoned … Continue reading Zendesk connects brands with more personalized services for customers with Conversational Commerce