By: Mark Rabkin, VP, Core Ads, Facebook
The most important thing to remember about video advertising in the mobile era is this: smartphones are not tiny televisions. Just as TV wasn’t visual radio and radio wasn’t an audible newspaper, mobile must be recognized for what it is: a new medium that demands new content grounded in experiences that are native to the platform like speed, choice and relevance.
The golden age of TV advertising flourished when creative masters embraced the possibilities of a new medium where, for the first time ever, every household had a screen.
Today, television is still a powerful medium where great creative work takes place. But now, it’s in direct competition with mobile, a medium defined by the fact that beyond every household, every person has a screen, on their person, at all times.
On smartphones people are in full control of what they see, where and when they want to see it. And they’re exercising that agency at all times. When the TV no longer holds their attention, they’re picking up their phone. Phone in hand, they’re scrolling through feeds and moving between other apps and sites. This trend carries on in the Philippines with smartphone penetration continuously rising and projected to reach 44.9% by the end of 2017. In fact, of the 59 million monthly active users of Facebook in the Philippines close to 56 million of them are already accessing the platform through their mobile phones.
We looked at the Facebook activity of 537 people who said they watched the season premiere of a popular TV show. During every commercial break, their use of Facebook went up.
We also looked at the Facebook activity of the people that responded to the survey and said they did not watch the show. There was no discernible difference in activity during commercial breaks.
Mobile has trained people to focus, choose what’s relevant, consume what matters and move on.
People scroll through mobile News Feed 41% faster than desktop News Feed (1). And when videos start to autoplay on Facebook (which happens about 70% of the time due to a user’s settings, network and behavior (2)), people watch them for 16.7 seconds on average (3). A similar story holds true for video ads, which are watched in News Feed for 5.7 seconds on average (4).
Because people can watch virtually anything at any time, they’re only going to watch ads that grab their attention, reward their time, and are immediately relevant. As a consequence, even though aggregate ad view time is up, individual session times are down. People aren’t watching ads for as long as they used to, on any medium.
Despite endless effort and deep expertise, no mobile platform has proven it can sustain run-of-the-mill 30-second spots at the scale TV once provided. TV spots that were designed for a captive audience struggle to hold attention on mobile and don’t get watched all the way through. YouTube just killed off the 30-second non-skippable ad.
The consumer has spoken. But are we listening? Mobile has shown us that we no longer have the right to disrupt. Instead, we have the right to earn people’s attention. If marketers with fixed budgets are going to meaningfully connect with audiences and drive growth, they have to keep pace in this new, complex landscape and optimize for mobile content.
New Playbooks for the Mobile Era
All of this raises the question: what’s the best way forward for mobile video ads? How can advertisers wrangle the complexity of this new, fragmented space and evolve as quickly as these platforms evolve?
At Facebook, we’ve learned a lot about what works by talking to some of our most successful advertisers, from Ford to Nestle. These are their best practices:
Build brand new, short-form, mobile creative. Ensure the video rewards people’s attention and tells its story even if only the first few seconds are watched. Use mobile native tools, techniques, and styles to echo the organic content people like to see.
Re-organize to test and measure ads on a weekly cycle, not every 6 months. Build organizations that can deliver quality creative inexpensively and on short notice. Align creative, measurement, and media teams to connect and work together as a single team. We recognize this can be a formidable challenge, but mobile is evolving too quickly for a traditional, fragmented approach to work well.
Don’t try to equate disparate platforms. Each new mobile format (e.g. News Feed, Stories, Ad Breaks, TrueView) has different consumer expectations and behaviors. Be careful of false equivalences or standards between them that can blind your organization to their unique nature. For example, a guaranteed 10 second ad break requires different creative than a video in a feed that may be seen for 6 seconds by the average person, but for 30 seconds by 10% of the audience. Facebook isn’t Youtube, Youtube isn’t Search, Search isn’t Snapchat.
Measure results, not seconds. It’s true that this new world is complex, but it’s worth the investment to map it. To do this digital reconnaissance, it’s crucial to measure business value and results on a per-creative, per-platform, per-audience basis. An advertiser’s ability to measure the right things properly will be the biggest predictor of their mobile advertising success.
Moreover, it’s our responsibility to build the tools and systems that will help marketers learn more quickly. To that end, these are our tenets:
Transparency is paramount. To create fantastic new stories for the complex landscape of mobile formats, marketers must understand every nuance of consumer behavior, with detailed insights provided by the publisher – including Facebook — not just top-line metrics.
Measurement tools must evolve. Mobile platforms like Facebook must help advertisers compare and very rapidly evaluate the impact of each new mobile format — for brands, direct response, and hybrids of both. We’re investing in more granular reporting metrics within our native tools and later this year we’ll launch more visual measurement solutions to help advertisers better understand content consumption across our platforms.
Build new ways to tell stories. Even though attention is now sporadic and short, consumers are more focused on their phones than ever before. We’re always working to find ways to tell meaningful, emotional stories in short form.
The best marketers, whether they’re digital native, direct response or brand, are working with the diverse consumer behaviors in the new mobile medium, not against them. They recognize that when it comes to mobile, the people and the platforms are so new, fluid, and non-uniform that success is being driven by rapid adaptation and novel methods. Like TV, and radio before it, mobile creative has to match the medium, it has to be immediately relevant.
With vision, a little flexibility, and continued experimentation from the best creative minds in the business, we’ll find ourselves at the threshold of a new golden age of advertising.
FOOTNOTES/CITATIONS:
(1) Global Facebook Internal Analysis, March 2017, based on scroll speed for display ads in News Feed
(2) Global Facebook Internal Analysis, April 16 – May 13, 2017. 70% represents the share of video ad impressions on Facebook’s mobile apps that start autoplaying and is a global average that varies by region. Some autoplay videos do not start due to personal data caps, user disabling autoplay, low bandwidth, low battery, and/or 50% of the video not entering the screen for a sufficient amount of time.
(3) Global Facebook Internal Analysis, April 16 – May 13, 2017. Average watch time from autoplayed videos across Facebook’s mobile apps.
(4) Id.
