ASIA-PACIFIC – MUMBAI, INDIA, AUGUST 2011 – Recognizing the importance of CSR not only for social development but also as an effective communication tool to strengthen the perception of brands, Lowe Lintas India conducted the first survey on consumer attitudes towards CSR in India, was conducted on India’s preferred online destination MSN India (www.msnindia.com) and internationally reputed research agency Cross-Tab Pvt. Ltd.
The study, which had over 2000 respondents primarily from Ahmedabad, Bangalore, Chennai, Delhi, Mumbai and Kolkata, was the first step towards effectively understanding the role that a CSR initiative can employ to benefit both society and the company.
Sabyasachi Mishra, chief growth officer, Lowe Lintas India, stated, “CSR can be a real force as a strategic and competitive branding tool among consumers – and it offers great leverage in building authentic communication platforms for brands. As an agency we have explored this opportunity quite successfully for some of our clients and we continue to improve our domain understanding and know-how in order to advise clients better.”
Kartikeya Kompella, vice president, Lowe Lintas India, said, ”The survey shows that many consumers want a change in the way people in society behave. Hence they see a huge role for CSR that works towards changing attitudes and behavior. The finding that consumers consider it acceptable for brands to use social initiatives for marketing gives marketers the license to do CSR to promote their brands, thereby making it a win-win for business and society.”
The findings of the survey are:
93% of the respondents said that they believe corporates must do CSR.
When asked why corporates do CSR, 65% of the respondents felt that the main motivation for corporates to do CSR was to build their reputation. 22% stated that CSR was undertaken to help corporates market their products better. Only 25% believed that CSR was done because corporates believe in it.
57% of respondents trusted brands that do CSR more than brands that don’t.
CSR helps build preference: In a situation where all things are equal, respondents prefer companies that do CSR to those that don’t.
Consumers see CSR as an acceptable marketing tool – 58% of the respondents felt that it is acceptable for companies to use social initiatives for marketing.
Consumers willing to support social initiatives by proxy – 56% of the respondents felt that supporting a brand that does CSR is as good as being socially responsible themselves.
Stakeholders vote for more involved, fundamental change – When asked to rank causes on levels of importance, Education (63%) and Environment (60%) were the two most highly rated causes. These are indicative of the interests in topics that cause fundamental, widespread change.
When asked to suggest the best form of support a corporate can give a cause, the answers primarily favoured programs that change peoples’ behaviour (44%) followed by building awareness of social problems (22%). Donating money and volunteering employees’ time did not get much support with scores of 10% and 18% respectively.
Brands that have made a mark through their CSR – Companies that received high recall for CSR activities were Wipro’s Azim Premji Foundation, Infosys, Tata Tea – Jaago Re, Tata Steel and Times of India for the Teach India initiative.
