SIDNEY, AUSTRALIA — Creative agency Leo Burnett Australia has released part one of “The Good Study 2024,” in partnership with UTS Business School and Zenith Australia. Their research found that while Australians overwhelmingly agree it’s important for brands to do some form of good in the world (96% versus 88% in 2022), only 39% believe they should take a position on social and political issues.
Reflecting this, half of Australians (50%) would boycott a brand over its position in current wars and conflicts.
The Good Study was launched in 2022 to provide business leaders with new data on the topic of “brand good” as ESG continues to climb up the corporate agenda.
From brand activism to social impact, the potential for brands to positively change the world has dominated corporate discourse in recent years, reflecting consumers’ evolving expectations of businesses and brands.
However, the topic is increasingly mired with complexity and confusion, particularly given that 66% of Australians now believe our nation is polarized.
Further insights from the 2024 Good Study include:
- Good is now an expectation – 96% of Australians believe it’s important for brands to do some form of good in the world; and 57% of Australians try their best to avoid brands that are not doing good.
- Generational divide – Boomers more likely to help others even if they have differing beliefs:
- 81% of Boomers said they would help someone in need even if they strongly disagree with their point of view, compared to only 65% of Gen Z.
- 95% of Boomers believe all Australians deserve a fair go even if they have different political and religious beliefs, compared to 79% of Gen Z.
- Gen Z (42%) are more likely to actively support brands getting involved in conflicts and wars if they are aligned with their beliefs. This is compared to 20% of Boomers.
- Australians believe our governments and the media are responsible for creating a more polarised
nation – the Federal Government is held most accountable (60%), followed by the media (55%), then State Governments (49%). - This polarisation could explain the widespread increase in support for actions that unite us:
- Efforts that create social togetherness 73% (+39% from 2022)
- Actively stopping the poor treatment of marginalized communities 77% (+34% from 2022)
- Supporting First Nations Australians 60% (+31% from 2022)
- Investing in the local community 83% (+29% from 2022)
- The biggest jumps in support from Australians went towards:
- Providing sustainable fishing practices +51% (from 2022)
- Defending women’s reproductive rights +40% (from 2022)
- Enabling ways to reduce sexism +37% (from 2022)
- Enabling ways to reduce racism +37% (from 2022)
- Australia’s top 3 demonstrations of brand good are financially-related business behaviours:
- 94% of Aussies want brands to pay employees and suppliers fairly
o 92% of Aussies want businesses to provide stable and fair employment
o 91% of Aussies want brands to pay the appropriate taxes in Australia
Professor Carl Rhodes, Dean of UTS Business School at the University of Technology Sydney, said, “Australians want to buy from good companies. Sadly, they also believe that big businesses are failing at this. Why? Because brands are focussing on the wrong issues. Australians believe that a good company is one that pays employees and suppliers fairly, offers stable employment and pays their fair share of tax. Companies that have the receipts to show that they do this have the real advantage. This report provides evidence-based intelligence to enable businesses to make the right decision when it comes to demands of brand activism, social impact and corporate purpose.”
Leo Burnett Australia’s Chief Strategy Officer, Catherine King, added, “The Good Study aims to offer data-driven direction and to foster ethically-minded debate that leaders can harness to pave a positive way forward. Reflecting this, each edition tightens our understanding of this evolving topic. The first study broadened our lens to show that financial acts of equity and fairness resonate most with Australians. This year, our lens contracts to guide brands away from political matters unless it aligns with a company purpose. Business leaders need to know where their customers stand and be aware of any generational divides given our research shows they can be quite significant.”
She added, “When done right, doing good offers a valuable business lever, with potential to create brand
differentiation and shape behaviour, from consideration, through to purchase across all generations. Given this, our research is supplemented by a five question checklist that every business and brand executive should ask before embarking on a new path of perceived social good.”
