SYDNEY, AUSTRALIA – Australian Unity, one of Australia’s leading health, wealth, and care providers, has chosen InMoment, a global leader in experience improvement (XI), as its strategic partner to enhance its customer experience (CX) initiatives.
The collaboration with InMoment represents a significant step in Australian Unity’s ongoing commitment to delivering exceptional experiences for its members and customers.
Moving from a legacy survey-heavy program, Australian Unity is embracing a fully integrated CX approach powered by InMoment. The transformation will enable the organisation to leverage InMoment’s capabilities to analyse all customer feedback sources, including online reviews, call centre recordings, and more, for a holistic view of the customer.
Leveraging InMoment’s AI-powered integrated CX platform, Australian Unity will gain deeper insights, uncover meaningful patterns, and drive informed business decisions that enhance member satisfaction and engagement.
Australian Unity’s general manager customer insurances, Lenette Gear, said: “At Australian Unity, we make it a priority to truly listen to our members and turn their feedback into real, meaningful changes. Working with InMoment helps us better understand what matters so we can focus on the changes that will have the greatest impact for our members.”
managing director
David Blakers, InMoment’s APAC managing director, added: “We’re honoured to partner with Australian Unity and support their deep commitment to their members. Australian Unity is investing in a truly comprehensive approach to CX, leveraging our full suite of capabilities to connect every customer touchpoint. This level of integration will allow them to take real-time, data-driven actions that drive positive change and long-term loyalty.”
