MANILA, PHILIPPINES – AIA Philam Life recently shared to media the actions they are taking to support their people during the enhanced community quarantine.
In response to the Insurance Commission’s call to provide relief and assistance to the agency force severely affected by the COVID-19 pandemic situation, AIA Philam Life has made a Cash Advance (CA) Support available to Financial Advisors (FAs), subject to approval. Payout of training allowance for those under the Elite Advisor Development Program (EADP) was also provided in advance, together with a one-month extension of targets to qualify for applicable sales incentives.
Employment of digital tools has been enhanced to give the FAs a sense of continuity and normalcy during this period. Utilization of digital platforms like Microsoft Teams and Facebook Messenger for recruitment and sales activities have increased. Pre-Licensing Courses are available via eLearning, together with the newly launched Skills and Mindset Series, providing an avenue for FAs to brush up their sales techniques during the quarantine period. Easy, relevant articles that will help them better cope with the situation are also shared via email through the themed bulletins released three times a week.
Aside from the measures being done to assist its agency force, the company has likewise found ways to address the needs of customers during this situation, with extended grace period up to 60 days for policies due from March 1 to May 31, 2020. For claims, the process has been simplified to speed up turn-around time. And with the suspension of operations of the Customer Service Centers, customers can reach the company through its various digital channels, including the online customer portal, ePlan. They may also reach out to their FAs who can facilitate various transactions for them through the iServe digital platform.
“We would like to reassure our people and customers that AIA Philam Life is with them throughout this difficult time. As the world continues to battle Covid-19, we will do our share by taking care of matters that are within our capacity to do so. For our customers, we will continue to fulfill our commitments and provide continuous service. For our people, which includes our agency force and our third-party service providers on top of our regular employees, we have various programs in place to help address their needs,” said AIA Philam Life Chief Executive Officer Kelvin Ang.
For the workforce, AIA Philam Life has strengthened their capabilities to maintain customer service levels, despite interruption of normal operations. Employees will continue to receive their scheduled benefits and bonuses.
AIA Philam Life is also including its marginalized third-party employees in their programs, initially by pushing for the Covid-19 Adjustment Measures Program (CAMP) assistance by the Department of Labor and Employment while its program for the company’s 200 security guards, and 150 housekeeping and messenger staff are still being finalized.
Philam Foundation, the company’s corporate social responsibility arm, has also taken a two-pronged approach in supporting the community during this time: support the containment of the virus by providing for the needs of medical frontliners, as well as support food security programs to prevent social upheaval among the urban poor and marginalized daily wage earners. Donations have been made to various organizations addressing these, including Bayanihan Musikahan, UP Medical Foundation PGH, Kaya Natin Foundation, and Caritas Manila.
“We heed the call of government through the Insurance Commission, and will do what we can from the private sector to contribute and mitigate the impact of the situation the best way we can. Philam Foundation, on the other hand, is facilitating the support we are providing for the greater community. In the meantime, we are strictly complying to the directives of the government to help contain the spread of the virus by enabling our people with digital tools so they can work from home. We are one with the rest of the world in praying for this situation to end,” Ang added.
