We express our sincerest apologies to all our local and foreign tourists inconvenienced by the Xiamen Airways plane mishap on August 16 at the Ninoy Aquino International Airport (NAIA) runway.
We fully support the Department of Transportaion (DOTr)’s immediate move for the improvement of policies, procedures and protocols to effectively address this type of crisis and all other possible aviation emergencies. We subscribe to clearer and broader measures that will ensure preparedness and clear-cut responsibilities of all parties concerned.
Meanwhile, our DOT-Airport Offices have been instructed to provide all possible assistance to those affected by this incident.
We will meet with airlines and airport authorities to further discuss the instances of Compensation for Delayed/Cancelled Flights and Delayed/Lost Baggage in the interest of all parties.
We remain positive that this isolated incident will not deter the continuous growth of visitor arrivals. Instead, this should serve as a challenge for all tourism stakeholders to continue working together to achieve the industry’s full potential.
