MANILA — Trainer Lhoree Valerio will conduct The Art of Customer Service Workshop on July 11, 2014. The workshop covers topics such as the service profit chain, understanding customer needs, and developing a customer-centric attitude.
“Consistently great service breeds trust and eventually, customer loyalty. It is an important ingredient to the marketing mix, and companies need to pay extra attention to building their customer service edge,” explained Valerio, emphasizing the value of the service profit chain.
Valerio explains that customer loyalty is traced back to employee satisfaction as the former is fueled by service attitude. Such an attitude, however, can only be accomplished when the company fosters growth among its employees. Valerio advises professionals to reflect deeply on their own feelings about the work that they do. “When you wake up in the morning, what do you feel? That will affect how your work will turn out for the rest of the day.”
Organizations must always strive to learn from their internal and external customers. Internal dynamics involve the culture within the company. External relations refer to the actual interaction between customers and the company’s frontliners, which is rooted in the organization’s values. “The success of dealing with customers and gaining their loyalty relies on the attitude of the employees inside and outside the workplace,” Valerio said.
The Art of Customer Service Workshop will be held at the TeamAsia Training Room located in Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City.
For registration and inquiries, please contact Darwin Santiago at telephone number (02) 757-3500 local 332, or via email at dfsantiago@teamasia.com
