MANILA, PHILIPPINES – Airline carrier AirAsia has enhanced its digital check-in procedures, in preparation to resume flights as soon as “circumstances allow.”
AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests need to check-in online to generate a code, which will activate the kiosks automatically.
“We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew,” said AirAsia Philippines CEO Ricky Isla.
“One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company.”
Guests may self-check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.
AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating a more streamlined user experience and a seamless and contactless self-check-in process.
Meanwhile, safety measures will also be strictly enforced, including physical distancing at check-in and boarding queues; guests have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.
AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization, the carrier said.
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