88% of marketers will make trust in their brand a priority for 2019
Today, leading global business performance agency, iProspect, released their fourth annual whitepaper, 2019 Future Focus: Searching for Trust, built to help marketers navigate and master the notions of truth and authenticity in the hyper-sensitive global media landscape today. The report predicts that those businesses grounded in credibility, relevance and reliability across all their marketing channels will see trust at the very foundation for their success in the digital economy.
iProspect interviewed more than 300 global marketers and leaders across a broad spectrum of brands, including FTSE 100 and Fortune 500 companies, and used the real-time responses to outline key insights and priorities necessary for businesses to thrive in our fast moving, high expectation digital economy. The report also includes exclusive interviews with global leaders from businesses such as The New York Times Company, IBM, Microsoft, Hilton, The Economist, Rachel Zoe, Inc., and AccorHotels.
Feedback shows that trust is at the forefront globally with 88% of marketers making trust in their brand a priority in 2019. Marketers see gaining consumer trust as vital to business growth with 76% stating that trust is important to keep consumers buying their brand. Digital will play a clear role in this with 34% stating that Voice Search is their priority emerging marketing channel in 2019, and a further 60% believing that the rise of AI will increase consumer trust as it allows for more relevant and personal experiences.
“As the digital economy continues to influence Asia’s rapidly developing and dynamic markets, we are seeing our clients and consumers place greater focus on the intersection of trust and technology,” said Joanna Catalano, CEO iProspect Asia Pacific. “More than ever, brands are mindful of the platforms they invest in; they seek to cultivate partnerships which allow them to explore new ways to build and reinforce credibility, relevance and reliability in the eyes of consumers.”
Building on iProspect’s 2018 research looking at the metamorphic rise of Machine Learning and Artificial Intelligence, the 2019 Future Focus whitepaper focuses on the search for trust, including:
- Credibility in The Age of Doubt: The role of purpose in the digital economy and how immediate benefits for brands will be bestowed to those who can use digital to build and reinforce their credibility in the eyes of consumers.
- Relevance in the Age of Noise: The rise of shrinking consumer attention and an increasingly fragmented consumer landscape. Successful brands will be those who focus on relevant experiences, outplay the influx of digital content, and understand cognitive bias to improve consumer experience.
- Reliability in the Age of Convenience: The rise of convenience as it intersects with the more traditional power of brand, and highlights the subtle balance between building brands and designing highly convenient solutions.
- In this latest publication, iProspect share their perspective on how brands can make changes across all elements of their business to harness consumer trust and be poised for success in 2019.
About iProspect
iProspect is a global, award-winning agency – focused on converting consumer intent into action and driving business performance for the world’s largest brands, including Diageo, Hilton, Burberry, General Motors, Procter & Gamble, Gucci, and Microsoft. The iProspect team works across a network of 4,600 employees spread over 93 offices in 55 countries.
In 2018, iProspect won more than 200 awards including 15 leadership recognition awards and 25 Agency of the Year titles, and was named Digiday’s Agency of The Year. iProspect is named a Leader in The Forrester Wave™: Search Marketing Agencies, Q4 2017, #1 Global Digital Performance Agency by RECMA, Industry Agency of Choice at The International Performance Marketing Awards, and took home 4 Effie awards across the globe in 2018. iProspect is part of the Dentsu Aegis Network, a wholly owned subsidiary of Dentsu Inc.
Go to www.iprospect.com or follow us on Twitter @iProspect.
