customer experience
- New Business
Toyota Australia reappoints R/GA as Digital Marketing Partner
MELBOURNE, AUSTRALIA — Creative innovation company R/GA has retained Toyota Motor Corporation Australia’s digital marketing business following a highly competitive…
Read More » - Awards News
UnionBank’s efforts to redefine the future of banking is recognized as Agora ‘Marketing Company of the Year’
MANILA, PHILIPPINES — In a groundbreaking achievement for the banking sector, UnionBank has made history by clinching the prestigious “Marketing…
Read More » - Insight
TDCX on the imperative role of customer experience in the booming Philippine gaming industry
MANILA, PHILIPPINES — With a whopping 95.8% of internet users between the ages of 16 to 64 playing video games…
Read More » - Brand & Business
Tonik is now powered by Genesys Cloud CX to provide more flexible digital-first banking to Filipinos
MANILA, PHILIPPINES — Tonik, the first neobank in the Philippines, has partnered with Genesys®, a global cloud leader in AI-powered…
Read More » - People
Shermaine Lau takes on role of Head for Havas Market Singapore
SINGAPORE — Havas Market, the full-service ecommerce offering of Havas Media Network, is excited to announce Shermaine Lau as its…
Read More » - Awards News
Eastern Communications honored for Exceptional Customer Service at Asian Experience Awards 2023
MANILA, PHILIPPINES — In today’s fast-paced digital world, creating genuine connections for exceptional customer experience is crucial. Premier telecommunications and…
Read More » - Insight
Singapore brands invest in technology solutions to drive efficiency, reports Adobe research
SINGAPORE — Brands in Singapore are prioritizing customer experiences to drive growth, but are challenged by reduced budgets, according to…
Read More » - Brand & Business
Medallia celebrates milestone as they hit 1 million active weekly AI users
SINGAPORE — Medallia, Inc., the global leader in customer and employee experience, announced it has surpassed more than 1 million…
Read More » - Brand & Business
Explore the potential of Mixer & Lucie, Dentsu Next’s tools for modern brand-consumer engagement
SHANGHAI, CHINA — Dentsu Next, part of DENTSU CREATIVE, debuted MIXER & LUCIE, which reinforces its commitment to establishing meaningful connections with modern creativity between brands and consumers through the…
Read More » - Brand & Business
Capital A introduces new AI-powered ‘Ask Bo’ to enhance customer experience
SEPANG, MALAYSIA — Capital A Berhad, the parent company of low-cost carrier AirAsia, has reiterated its commitment to transparent communications…
Read More » - Insight
Vonage’s new study reveals technology gap prevents meaningful connections and risks loyalty among customers
SINGAPORE – Vonage, a global leader in cloud communications helping businesses accelerate digital transformation, has unveiled new research that shows businesses…
Read More » - Digital News
Digital: Pinoy tech start-ups elevate customer experience through technology
MANILA, PHILIPPINES — According to the e-Conomy SEA 2020 report of Google, Temasek, and Bain and Company, around 37% of…
Read More » - Philippine News
Insight: How digital customer experience became vital amid the pandemic
MANILA, PHILIPPINES — When the community quarantine was set in place back in March 2020, some have asked why BPO…
Read More »