CX
- Brand & Business
Dentsu launches Merkle in Thailand, expanding its CX solution across Southeast Asia
BANGKOK, THAILAND — Dentsu International (dentsu) is accelerating the growth of its customer experience management (CXM) capabilities in Southeast Asia (SEA)…
Read More » - Insight
Merkle’s new report highlights the importance of customer-first cultures and key characteristics behind CX excellence
MARYLAND, USA — Merkle, dentsu‘s leading technology-enabled, data-driven customer experience management (CXM) company, has released the second installment of its…
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AI pose data privacy and security concerns among customers
LONDON, UK — A new report from the customer experience experts, CX Network, has revealed that two in five (43%) of…
Read More » - People
Havas invests in its CX network with the appointment of David Shulman as CEO
PARIS, FRANCE — Havas announced the appointment of David Shulman as CEO of its global CX network. David becomes the…
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Annual Zendesk CX Trends Report signals era of intelligent customer experiences
SINGAPORE — Zendesk has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition…
Read More » - Brand & Business
Twilio debuts CustomerAI ahead of Signal 2023
SINGAPORE, June 8, 2023 — Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, has…
Read More » - New Business
FCB Group India launches creative data specialty, FCB/SIX
MUMBAI, INDIA — Creative agency FCB Group India has announced the acceleration of its Digital Media, CX, and Performance offering in…
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Capital A introduces new AI-powered ‘Ask Bo’ to enhance customer experience
SEPANG, MALAYSIA — Capital A Berhad, the parent company of low-cost carrier AirAsia, has reiterated its commitment to transparent communications…
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Vonage’s new study reveals technology gap prevents meaningful connections and risks loyalty among customers
SINGAPORE – Vonage, a global leader in cloud communications helping businesses accelerate digital transformation, has unveiled new research that shows businesses…
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Talkwalker and Khoros zero in on the disruptive consumer with Social Media Trends 2023 Report
MUMBAI, INDIA – Talkwalker, the leading consumer intelligence and deep listening company, and Khoros, an award-winning leader in digital-first customer…
Read More » - Insight
Insight: Customer satisfaction dips for Indian brands in the CX journey, says Havas CX X Index Report 2022
MUMBAI, INDIA — The X Index 2022 report, from Havas CX, Havas Group’s global customer experience network reports that trust,…
Read More » - People
People: Yellow.ai appoints Neeru Mehta as its first Chief Human Resource Officer amid global expansion spree
SINGAPORE — Yellow.ai, the world’s leading next-gen total experience (TX) automation platform, today announced that it has appointed Neeru Mehta…
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Insight: More than half of APAC consumers feel like customer service is an afterthought: Zendesk research
SINGAPORE — Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on…
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