CX
- Insight
Insight: More than half of APAC consumers feel like customer service is an afterthought: Zendesk research
SINGAPORE — Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on…
Read More » - Global News
New Business: L’Oréal taps Accenture to reimagine consumer experiences
DUBAI, UAE – L’Oréal Middle East has selected Accenture (NYSE: ACN) to help the beauty group across the Gulf Cooperation Council…
Read More » - People
People: Havas Creative promotes Mark Sinnock to Global Chief Strategy Officer
LONDON, UK – Advertising and communications group Havas Creative has promoted its UK and European strategy head Mark Sinnock to the…
Read More » - Philippine News
Brand & Business: DPWH directive to help PLDT and Smart improve network maintenance and operations for good CX
MANILA, PHILIPPINES – PLDT and its wireless unit Smart Communications, Inc. (Smart) welcome the Department of Public Works and Highways (DPWH)’s…
Read More » - Philippine News
Insight: How digital customer experience became vital amid the pandemic
MANILA, PHILIPPINES — When the community quarantine was set in place back in March 2020, some have asked why BPO…
Read More » - Digital News
Brand & Business: Globe localizes digital care for customers via Viber Communities
MANILA, PHILIPPINES — Globe recognizes the growing needs of its customers in the new normal. As many Filipinos build more…
Read More » - Global News
Insight: Three quarters of Singapore businesses prioritise CX more today than a year ago: Zendesk Research
SINGAPORE – Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the…
Read More » - Digital News
Brand & Business: McKinsey & Company revolutionizes customer experience with Experience DNA launch
LONDON, UK – McKinsey & Company announced the launch of its new innovative data analytics platform, Experience DNA, to help organizations…
Read More » - Global News
Insight: Businesses in Singapore that prioritize CX are expected to recover faster from the challenges of the pandemic: Zendesk survey
SINGAPORE – New research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Ecosystm, shows Singapore businesses that prioritize…
Read More » - Global News
Intelligence: The CX battleground – WARC Toolkit 2018
GLOBAL – Lying at the intersection of conventional marketing and tech, customer experience (CX) will be a key focus for…
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