Zendesk
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Insight
Navigating 2025 with 5 key trends reshaping business and consumer priorities
MANILA, PHILIPPINES — As the global landscape evolves, 2025 promises to be a transformative year for businesses, consumers, and industries.…
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People
Google and AI veteran Shashi Upadhyay joins Zendesk as President of Product, Engineering and AI
SINGAPORE — Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the…
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Insight
New Zendesk report reveals that human-centric AI drives loyalty, critical to surviving competitive pressures
SINGAPORE – Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel…
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Insight
Annual Zendesk CX Trends Report signals era of intelligent customer experiences
SINGAPORE — Zendesk has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition…
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Brand & Business
Zendesk unveils powerful AI, empowers companies with more personalized and intelligent customer experiences
SINGAPORE — At its flagship global conference Relate, software-as-a-service company Zendesk introduced Zendesk AI, an intelligence layer that makes personalized, efficient,…
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Brand & Business
Zendesk connects brands with more personalized services for customers with Conversational Commerce
SINGAPORE — At its flagship global conference, Relate, software-as-a-service company Zendesk unveiled Conversational Commerce, designed to connect brands with shoppers…
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Brand & Business
Zendesk expands Al-powered customer experiences with OpenAl collaboration
SINGAPORE — Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to…
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Insight
Immersive CX is quickly becoming a game changer in APAC to ensure customers remain loyal
SINGAPORE — Software service company Zendesk, Inc. has released the company’s latest global “Customer Experience (CX) Trends Report,” revealing immersive…
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Press Release
Brand & Business: Zendesk ushers in era of Conversational CRM
SINGAPORE — At its flagship conference Relate, Zendesk, Inc. (NYSE: ZEN) unveiled new solutions that put conversations at the center…
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Insight
Insight: More than half of APAC consumers feel like customer service is an afterthought: Zendesk research
SINGAPORE — Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on…
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Global News
Brand & Business: Zendesk to acquire Momentive and its iconic SurveyMonkey platform
CALIFORNIA, USA — Zendesk (NYSE: ZEN) and Momentive (NASDAQ: MNTV) have entered into a definitive agreement under which Zendesk will…
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Insight
Insight: Zendesk study finds customer experience maturity leads to business resilience, revenue growth and agent retention
SINGAPORE — According to new research released today by Zendesk, Inc (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG),…
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Insight
Insight: Agile in APAC: Zendesk research reveals how agility shapes business success in 2021
SINGAPORE — By now most businesses are familiar with the need to change and make decisions more quickly than ever…
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