MANILA, PHILIPPINES — Cebu Pacific is managing the impact of COVID-19 on its workforce after receiving an unprecedented level of employees who are either sick or under home quarantine. Despite best efforts, the current situation has resulted in necessary reductions in scheduled flights.
Flight delays and on-the-spot cancellations remain a possibility given the uncertainty of the situation. As such, CEB is encouraging passengers traveling for non-essential purposes from January 8 to 15, to take any of the following flexible options through the Manage Booking portal on the Cebu Pacific website.
1. Rebook
Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
“We are doing our best to address the needs of both our employees and passengers as we manage this situation and remain committed to prioritizing health and safety above all else. We apologize for the inconvenience this has brought about to our passengers and thank every Juan for their kind understanding, as the whole world navigates through this pandemic,” said Candice Iyog, Cebu Pacific Vice President for Marketing and Customer Experience.
CEB operates with 100% fully vaccinated active flying crew. Our pilots and cabin crew undergo regular antigen testing (Test Before Duty) before they are assigned to operate flights. CEB has already started its booster program to ensure the continued safety of its employees and passengers.
Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo, so CEB can continue notifying guests on flight changes, reminders, and updates.
Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website.
For other questions or concerns, passengers may send a message via Charlie the Chatbot on the Cebu Pacific website.
CEB hopes for the continued healing and recovery of every Juan impacted by the virus, and strength for frontline and medical workers.
